Frequently asked questions

When can I shop the new collection?

Products will become available once their details, photography and availability have been verified for our relaunch.

Where do you deliver?

Delivery destinations, charges and processing times are awaiting owner confirmation. Any available delivery charge will be shown at checkout before payment.

Can I return my order?

The full delivery and returns policy is awaiting owner and legal review. No special return promises have been published.

How do I choose a fragrance?

The fragrance finder will show matches based on verified fragrance descriptions once the collection is ready.

Are gift messages available?

Gift options are not currently confirmed. We will display supported options alongside the relevant products.